FAQ's

Q: What exactly does Trace Assists do?
Trace Assists offers strategic virtual business management — not just task-based support. We help small business owners and service providers streamline their operations, build effective systems, and create space for growth. Think of us as your behind-the-scenes business partner.

Q: Who do you work with?
We work with growth-minded coaches, consultants, creatives, and small business owners — typically aged 30–55 — who are juggling too much and need operational clarity, systems setup, or support managing multiple services or team members.

Q: How is this different from hiring a VA or admin support?
We go beyond admin. This is strategic implementation — combining planning, process development, CRM setup, content coordination, and more. You’re not hiring someone to tick boxes; you’re gaining a partner who helps your business run better.

Q: How do I know if Trace Assists is the right fit for my business?
If you’re feeling overwhelmed by your operations, struggling to keep track of clients or content, or ready to delegate the behind-the-scenes work but still want strategic oversight — we’re likely a great fit.

Q: What happens on a discovery call?
It’s a relaxed but focused conversation. We’ll explore what’s currently working (and not), what kind of support you’re looking for, and whether we’re a good match. You’ll leave with more clarity — no pressure, just practical guidance.

Q: I’m not sure what I need — can you help me figure that out?
Absolutely. Many of our clients come to us unsure where to start. Our Clarity & Systems Strategy Session is designed exactly for that — we assess your systems and map a path forward.

Q: Are your services fully custom or based on set packages?
We offer both. Our packages provide structured, proven systems, while still being tailored to your business. We also offer fully bespoke builds for businesses with unique needs.

Q: What if I already have some systems in place?
Perfect. We’ll assess what’s working, clean up what’s messy, and fill in the gaps. You don’t have to start from scratch. We meet you where you are.

Q: Can I get help with just one area of my business (like onboarding or content systems)?
Yes. We offer custom management services for one-off or focused projects. If you only need support with a CRM, an audit, or a system setup. We can scope that specifically.

Q: Do you work with teams or just solo business owners?
Both. Whether you’re a solopreneur or leading a small team, we adapt our systems to your structure. We can also support team access, training, and handover materials.

Q: Do I need to be using specific tools to work with you?
Not at all. We work across a range of tools including Go High Level, Notion, Trello, and Google Workspace. We’ll recommend what’s best for your workflow or build within the tools you already love.

Q: I’m not very tech-savvy — is that a problem?
Not at all. We design systems to feel intuitive and easy to use. Plus, we include walkthroughs and support so you feel confident managing them day-to-day.

Q: How long does it take to get everything set up?
That depends on the package or project, but most core setups are completed within 2–4 weeks. We’ll always give you a realistic timeline before we begin.

Q: How involved do I need to be during the process?
We aim to make the process collaborative but efficient. After the initial strategy or onboarding call, we’ll handle most of the setup — with check-ins and reviews at key points to make sure everything aligns with your business.

Q: Will I be able to maintain the systems once they’re built?
Yes. We design everything to be sustainable. You’ll receive training, documentation, and the option for ongoing support if you want it.

Q: What kind of results can I expect from working with you?
Clients often tell us they feel more in control, confident, and organised. You’ll gain clearer systems, more time back in your week, and a smoother client experience, all of which support long-term growth.

Q: Will these systems work as my business grows?
Yes. We build with scalability in mind, meaning your systems can evolve with you. Whether you’re adding offers, onboarding a team, or scaling your operations, your setup will support that next step.

Q: Do you offer retainer or ongoing support?
Yes. We offer flexible monthly retainers starting at £750/month for continued implementation, audits, and strategic advisory. Ideal for growing or multi-offer businesses.

Q: Can you train my team on the systems you build?
Definitely. We offer recorded Loom walkthroughs or live training sessions as part of most packages or as an optional add-on.

Q: What if I need help later on?
Even after handover, we’re happy to support you through one-off strategy calls, ongoing retainers, or new scoped projects.