Terms & Conditions
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
"Our Site" means www.traceassists.com;
"We/Us/Our" means Trace Assists Ltd;
"You/User" means any person accessing Our Site.
2. Information About Us
2.1 Our Site is operated by Trace Assists Ltd. We are a limited company registered in England and Wales under company number 16040687. Our registered address is 128 City Road, London, EC1V 2NX, United Kingdom.
2.2 Our email address is contact@traceassists.com.
2.3 We are registered with the Information Commissioner's Office (ICO) for data protection purposes.
3. Your Agreement to These Terms and Conditions
3.1 By using Our Site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.
3.2 We recommend that you print a copy of these Terms and Conditions for your future reference.
4. Changes to These Terms and Conditions
4.1 We may revise these Terms and Conditions at any time. Any changes will be effective immediately upon posting on Our Site. Please check this page regularly to ensure you are aware of any changes.
4.2 Your continued use of Our Site after changes are posted constitutes your acceptance of the updated Terms and Conditions.
5. Access to Our Site
5.1 Access to Our Site is provided free of charge.
5.2 We make reasonable efforts to ensure that Our Site is available at all times. However, we do not guarantee that Our Site, or any content on it, will always be available or uninterrupted.
5.3 We may suspend, withdraw, discontinue, or change all or any part of Our Site without notice.
6. Use of Our Site
6.1 You may use Our Site only for lawful purposes and in accordance with these Terms and Conditions.
6.2 You must not use Our Site:
In any way that breaches any applicable local, national, or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
To knowingly transmit any data or send or upload any material that contains viruses or any other harmful programs.
6.3 You also agree not to access without authority, interfere with, damage, or disrupt:
Any part of Our Site;
Any equipment or network on which Our Site is stored;
Any software used in the provision of Our Site;
Any equipment or network or software owned or used by any third party.
7. Intellectual Property Rights
7.1 All content on Our Site, including but not limited to text, graphics, logos, images, and software, is the property of Trace Assists Ltd or its licensors and is protected by United Kingdom and international copyright laws.
7.2 You may:
Access, view, and use Our Site in a web browser;
Download Our Site (or any part of it) for caching;
Print one copy and download extracts of any page(s) from Our Site for your personal use.
7.3 You must not:
Modify the paper or digital copies of any materials you have printed off or downloaded in any way;
Use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text;
Use any part of the content on Our Site for commercial purposes without obtaining a licence from us or our licensors.
7.4 Our status (and that of any identified contributors) as the authors of content on Our Site must always be acknowledged.
8. Limitation of Our Liability
8.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
8.2 To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to Our Site or any content on it, whether express or implied.
8.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with:
Use of, or inability to use, Our Site;
Use of or reliance on any content displayed on Our Site.
8.4 If you are a business user, please note that we will not be liable for:
Loss of profits, sales, business, or revenue;
Business interruption;
Loss of anticipated savings;
Loss of business opportunity, goodwill, or reputation;
Any indirect or consequential loss or damage.
8.5 If you are a consumer user, please note that we only provide Our Site for domestic and private use. You agree not to use Our Site for any commercial or business purposes, and we have no liability to you for any business losses.
9. Viruses and Security
9.1 We do not guarantee that Our Site will be secure or free from bugs or viruses.
9.2 You are responsible for configuring your information technology, computer programs, and platform to access Our Site. You should use your own virus protection software.
9.3 You must not misuse Our Site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
9.4 You must not attempt to gain unauthorised access to Our Site, the server on which Our Site is stored, or any server, computer, or database connected to Our Site.
9.5 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities.
10. Linking to Our Site
10.1 You may link to Our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
10.2 You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
10.3 We reserve the right to withdraw linking permission without notice.
11. Third-Party Links and Resources in Our Site
11.1 Where Our Site contains links to other sites and resources provided by third parties, these links are provided for your information only.
11.2 We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
12. Privacy and Cookies
12.1 We are committed to protecting and respecting your privacy. For details on how we collect, use, and protect personal data, please see our Privacy Policy.
12.2 Our Site uses cookies to distinguish you from other users. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
13. Data Protection
13.1 We comply with the General Data Protection Regulation (GDPR) and other applicable data protection legislation.
13.2 Any personal information collected through Our Site will be used in accordance with our Privacy Policy.
14. Acceptable Use Policy
14.1 You may use Our Site only for lawful purposes. You must not use Our Site:
In any way that breaches any applicable local, national, or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use, or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material (spam).
To knowingly transmit any data or send or upload any material that contains viruses or any other harmful programs.
14.2 You also agree:
Not to reproduce, duplicate, copy, or re-sell any part of Our Site in contravention of the provisions of these Terms and Conditions.
Not to access without authority, interfere with, damage, or disrupt any part of Our Site or any equipment or network on which Our Site is stored.
15. User-Generated Content
15.1 Currently, users cannot create accounts, post comments, or submit content to Our Site. Should these features become available in the future, users will be required to adhere to specific guidelines and policies.
16. Age Restrictions
16.1 Our Site is intended for users who are 18 years of age or older. By using Our Site, you represent that you are at least 18 years old.
17. International Users
17.1 Our Site is intended for users in the United Kingdom and internationally. We do not warrant that the content available on or through Our Site is appropriate or available in other locations.
17.2 If you access Our Site from outside the United Kingdom, you do so at your own risk and are responsible for compliance with local laws and regulations.
18. Limitation of Liability
18.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
18.2 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, programs, data, or other proprietary material due to your use of Our Site or to your downloading of any content on it, or on any website linked to it.
18.3 We do not accept liability for any failure to comply with these Terms and Conditions where such failure is due to circumstances beyond our reasonable control.
19. Dispute Resolution
19.1 These Terms and Conditions, their subject matter, and their formation are governed by English law.
19.2 You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
20. Changes to Our Site
20.1 We may update and change Our Site from time to time to reflect changes to our services, users' needs, and our business priorities.
20.2 We will try to give you reasonable notice of any major changes.
21. Contact Us
21.1 To contact us, please email contact@traceassists.com or use the contact form available on Our Site.
22. Accessibility
22.1 We are committed to making Our Site accessible to as many users as possible. If you have any difficulty using Our Site, please contact us at contact@traceassists.com.
23. Intellectual Property Rights
23.1 We respect the intellectual property rights of others and ask that users of Our Site do the same.
23.2 If you believe that any content on Our Site infringes your intellectual property rights, please contact us immediately.
24. E-commerce Considerations
24.1 We do not currently sell goods, services, or digital content through Our Site. Should this change in the future, appropriate terms related to orders, payments, shipping, returns, or refunds will be added to these Terms and Conditions.
25. General
25.1 If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions, which shall remain in full force and effect.
25.2 No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
Last Updated: 24 November 2024